Privacy policy

1) Introduction and contact details of the controller

1.1We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data here refers to all data that can be used to identify you personally.

1.2 The responsible party for data processing on this website in the sense of the General Data Protection Regulation (GDPR) is Ambra Gotsch, Studio Pranique, Hochstädter Landstraße 18, 63454 Hanau, Germany, Tel.: 017670590185, E-Mail: management@studiopranique.com. The party responsible for processing personal data is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

2) Data collection when visiting our website

When using our website purely for informational purposes, that is, when you do not register or otherwise provide us with information, we only collect data that your browser transmits to the site server (so-called "server log files"). When you access our website, we collect the following data that is technically necessary for us to display the website to you:

  • Our visited website
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/referrer from which you accessed the site
  • Browser used
  • Operating system used
  • Used IP address (if applicable: in anonymized form)

The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. There will be no transfer or other use of the data. However, we reserve the right to review the server log files retrospectively if there are concrete indications of unlawful use.

3) Hosting & Content Delivery Network

For hosting our website and displaying the page content, we use a provider that delivers its services exclusively on servers within the European Union, either directly or through selected subcontractors.

All data collected on our website is processed on these servers.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

4) Cookies

To make your visit to our website attractive and to enable the use of certain functions, we use cookies, which are small text files stored on your device. Some of these cookies are automatically deleted after closing the browser (so-called "session cookies"), while others remain on your device longer and allow the storage of page settings (so-called "persistent cookies"). In the latter case, you can find the storage duration in the overview of the cookie settings of your web browser.

If individual cookies we use also process personal data, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR either for the performance of the contract, in accordance with Art. 6 para. 1 lit. a GDPR in the case of granted consent, or in accordance with Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

You can set your browser to be informed about the setting of cookies and decide individually on their acceptance or exclude the acceptance of cookies for specific cases or in general.

Please note that if cookies are not accepted, the functionality of our website may be limited.

5) Contact

In the context of contacting us (e.g., via contact form or email), personal data will be processed solely for the purpose of handling and responding to your concern and only to the extent necessary for that purpose.

The legal basis for processing this data is our legitimate interest in addressing your concern in accordance with Art. 6 para. 1 lit. f GDPR. If your contact is aimed at a contract, then an additional legal basis for processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted when it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no legal retention obligations to the contrary.

6) Use of customer data for direct advertising

6.1 Subscription to our email newsletter

When you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. Providing additional data is voluntary and will be used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure, which ensures that you only receive the newsletter after you have explicitly confirmed your consent to receive the newsletter by clicking on a verification link sent to the provided email address.

By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6 para. 1 lit. a GDPR. In this context, we store your IP address registered by the Internet Service Provider (ISP) as well as the date and time of registration to be able to trace any possible misuse of your email address at a later time. The data we collect during the newsletter registration will be used strictly for the intended purpose.

You can unsubscribe from the newsletter at any time via the designated link in the newsletter or by sending a corresponding message to the responsible party mentioned at the beginning. After unsubscribing, your email address will be deleted immediately from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve a further use of data that is legally permitted and of which we inform you in this statement.

6.2 Dispatch of the email newsletter to existing customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services, like those already purchased, from our range via email. For this, we do not need to obtain separate consent from you according to § 7 para. 3 UWG. The data processing is carried out solely based on our legitimate interest in personalized direct advertising according to Art. 6 para. 1 lit. f GDPR. If you initially objected to the use of your email address for this purpose, no email will be sent from our side.

You have the right to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by notifying the responsible party mentioned at the beginning. For this, you will only incur transmission costs according to the basic rates. Upon receipt of your objection, the use of your email address for advertising purposes will be immediately discontinued.

6.3 Klaviyo

The dispatch of our email newsletters and other promotional email communications is carried out by this provider: Klaviyo, Inc., 125 Summer St., Ste 600, Boston, MA 02110, USA

Based on our legitimate interest in effective and user-friendly email marketing, we share the data you provided during registration with this provider according to Art. 6 para. 1 lit. f GDPR, so that they can handle the email dispatch on our behalf.

Subject to your explicit consent according to Art. 6 para. 1 lit. a GDPR, the provider also conducts a statistical success evaluation of mail campaigns using web beacons or tracking pixels in the sent emails, which can measure open rates and specific interactions with the content of the newsletter. Device information (e.g., time of access, IP address, browser type, and operating system) is also collected and evaluated, but not merged with other data sets.

You can revoke your consent to mail tracking at any time with effect for the future.

We have entered into a data processing agreement with the provider that protects the data of our website visitors and prohibits sharing with third parties.

For data transmissions to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.

6.4 Cart reminders via email

In the event of abandoning your purchase with us before completing the order, you have the option to be reminded once by email of the contents of your virtual shopping cart.

The mandatory information for sending this reminder is solely your email address. Providing additional data is voluntary and may be used to address you personally. For sending emails, we use the so-called double opt-in procedure, which ensures that you only receive a notification after you have explicitly confirmed your consent by clicking on a verification link sent to the provided email address.

By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6 para. 1 lit. a GDPR for sending a cart reminder. In this context, we store your IP address registered by the Internet Service Provider (ISP) as well as the date and time of registration to be able to trace any possible misuse of your email address at a later time. The data we collect during your registration for our email notification service will be used strictly for the intended purpose.

You can unsubscribe from the cart reminders at any time by sending a corresponding message to the responsible party mentioned above. After unsubscribing, your email address will be promptly deleted from our distribution list set up for this purpose, unless you have expressly consented to further use of your data or we reserve a further use of data that is legally permitted and of which we inform you in this declaration.

7) Data processing for order handling

7.1As far as necessary for the contract processing for delivery and payment purposes, the personal data we collect will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Art. 6 para. 1 lit. b GDPR.

If we owe you updates for goods with digital elements or for digital products based on a corresponding contract, we process the contact details you provided when ordering to inform you personally in accordance with our legal information obligations under Art. 6 para. 1 lit. c GDPR. Your contact details will be used strictly for the purpose of communicating updates owed by us and will only be processed by us to the extent necessary for the respective information.

To process your order, we also work with the following service provider(s) who support us in whole or in part in the execution of concluded contracts. Certain personal data will be transmitted to these service providers in accordance with the following information.

7.2 Billbee

For order processing, we use the following provider: Billbee GmbH, Arolser Str. 10, 34477 Twistetal

Name, address, and any other personal data will be passed on to the provider solely for the purpose of processing the online order in accordance with Art. 6 para. 1 lit. b GDPR. The transfer of your data will only take place to the extent that it is actually necessary for the processing of the order.

7.3 Sharing of personal data with shipping service providers

DHL

As a transport service provider, we use the following provider: DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany

We will share your email address and/or phone number with the provider in accordance with Art. 6 para. 1 lit. a GDPR before the delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided you have given your explicit consent during the ordering process. Otherwise, we will only share the recipient's name and delivery address with the provider for the purpose of delivery in accordance with Art. 6 para. 1 lit. b GDPR. The sharing will only occur to the extent necessary for the delivery of the goods. In this case, prior coordination of the delivery date with the provider or delivery notification is not possible.

Consent can be revoked at any time with effect for the future to the above-mentioned controller or to the provider.
DPD

As a transport service provider, we use the following provider: DPD Deutschland GmbH, Wailandtstraße 1, 63741 Aschaffenburg, Germany

We will share your email address and/or phone number with the provider in accordance with Art. 6 para. 1 lit. a GDPR before the delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided you have given your explicit consent during the ordering process. Otherwise, we will only share the recipient's name and delivery address with the provider for the purpose of delivery in accordance with Art. 6 para. 1 lit. b GDPR. The sharing will only occur to the extent necessary for the delivery of the goods. In this case, prior coordination of the delivery date with the provider or delivery notification is not possible.

Consent can be revoked at any time with effect for the future to the above-mentioned controller or to the provider.
GLS

As a transport service provider, we use the following provider: General Logistics Systems Germany GmbH & Co. OHG, GLS Germany-Straße 1 – 7, 36286 Neuenstein, Germany

We will share your email address and/or phone number with the provider in accordance with Art. 6 para. 1 lit. a GDPR before the delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided you have given your explicit consent during the ordering process. Otherwise, we will only share the recipient's name and delivery address with the provider for the purpose of delivery in accordance with Art. 6 para. 1 lit. b GDPR. The sharing will only occur to the extent necessary for the delivery of the goods. In this case, prior coordination of the delivery date with the provider or delivery notification is not possible.

Consent can be revoked at any time with effect for the future to the above-mentioned controller or to the provider.

7.4 Use of payment service providers

Apple Pay

If you choose the payment method "Apple Pay" from Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, the payment processing is carried out through the "Apple Pay" function of your device running iOS, watchOS, or macOS by charging a payment card stored in "Apple Pay." Apple Pay uses security features that are integrated into the hardware and software of your device to protect your transactions. Therefore, to authorize a payment, you must enter a code that you have previously set and verify using the "Face ID" or "Touch ID" feature of your device.

For the purpose of payment processing, the information you provide during the ordering process, along with the information about your order, is transmitted to Apple in encrypted form. Apple then re-encrypts this data with a developer-specific key before the data is transmitted to the payment service provider of the payment card stored in Apple Pay to carry out the payment. The encryption ensures that only the website through which the purchase was made can access the payment data. After the payment has been made, Apple sends your device account number and a transaction-specific, dynamic security code to the originating website to confirm the success of the payment.

If personal data is processed in the described transmissions, the processing is carried out solely for the purpose of payment processing in accordance with Art. 6 para. 1 lit. b GDPR.

Apple stores anonymized transaction data, including the approximate purchase amount, the approximate date and time, and whether the transaction was successfully completed. Anonymization completely eliminates any personal reference. Apple uses the anonymized data to improve "Apple Pay" and other Apple products and services.

When you use Apple Pay on the iPhone or Apple Watch to complete a purchase made through Safari on the Mac, the Mac and the authorization device communicate over an encrypted channel on Apple servers. Apple does not process or store any of this information in a format that can identify you. You can disable the option to use Apple Pay on your Mac in your iPhone settings. Go to “Wallet & Apple Pay” and turn off “Allow Payments on Mac.”

Further information on data protection with Apple Pay can be found at the following internet address: https://support.apple.com/de-de/HT203027
Google Pay

If you choose the payment method "Google Pay" of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), the payment processing is done through the "Google Pay" application on your mobile device, which operates with at least Android 4.4 ("KitKat") and has an NFC function, by charging a payment card stored in Google Pay or a verified payment system there (e.g., PayPal). To authorize a payment over Google Pay of more than €25, it is necessary to unlock your mobile device using the respective verification method set up (such as facial recognition, password, fingerprint, or pattern) beforehand.

For the purpose of payment processing, the information you provide during the ordering process, along with the information about your order, is shared with Google. Google then transmits your payment information stored in Google Pay in the form of a uniquely assigned transaction number to the originating website, which verifies that a payment has been made. This transaction number does not contain any information about the actual payment data of your payment method stored in Google Pay, but is created and transmitted as a uniquely valid numerical token. In all transactions via Google Pay, Google acts solely as an intermediary for processing the payment. The execution of the transaction occurs solely in the relationship between the user and the originating website by charging the payment method stored in Google Pay.

If personal data is processed in the described transmissions, the processing is carried out solely for the purpose of payment processing in accordance with Art. 6 para. 1 lit. b GDPR.

Google reserves the right to collect, store, and evaluate certain transaction-specific information for each transaction made via Google Pay. This includes the date, time, and amount of the transaction, merchant location and description, a description of the purchased goods or services provided by the merchant, photos you have attached to the transaction, the name and email address of the seller and buyer or sender and recipient, the payment method used, your description for the reason for the transaction, and any associated offer.

According to Google, this processing is carried out solely in accordance with Art. 6 para. 1 lit. f GDPR based on the legitimate interest in proper accounting, verification of transaction data, and optimization and maintenance of the Google Pay service.

Google also reserves the right to combine the processed transaction data with additional information collected and stored when using other Google services.

The terms of use for Google Pay can be found here:

https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de
Further information on data protection with Google Pay can be found at the following internet address:
https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de
Paypal

One or more online payment methods from the following provider are available on this website: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

When selecting a payment method from the provider where you advance payment, your payment data provided during the ordering process (including name, address, bank and card information, currency, and transaction number) as well as information about the content of your order will be shared with them in accordance with Art. 6 para. 1 lit. b GDPR. The sharing of your data in this case occurs solely for the purpose of payment processing with the provider and only to the extent necessary for this.

When selecting a payment method where we advance payment, you will also be asked during the ordering process to provide certain personal data (first and last name, street, house number, postal code, city, date of birth, email address, phone number, and if applicable, data for an alternative payment method).

In such cases, to maintain our legitimate interest in determining your creditworthiness, this data will be forwarded to the provider in accordance with Art. 6 para. 1 lit. f GDPR for the purpose of a credit check. The provider checks based on the personal data you provided as well as other data (such as shopping cart, invoice amount, order history, payment experiences) whether the payment option you selected can be granted in terms of payment and/or default risks.

The credit report may contain probability values (so-called score values). To the extent that score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, among other things, but is not limited to, address data.

You can object to this processing of your data at any time by sending us a message or opposing it to the provider. However, the provider may still be entitled to process your personal data if this is necessary for the contractual payment processing.

Page functionalities

8.1 Instagram plugins

Plugins of the social network of the following provider are used on our website: Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland

These plugins enable direct interactions with content on the social network.

To enhance the protection of your data when visiting our website, the plugins are initially embedded in the page using a so-called "2-click" or "Shariff" solution, which keeps them deactivated.

This integration ensures that when you access a page of our website that contains such plugins, no connection to the provider's servers is established yet.

Only when you activate the plugins and thereby give your consent to data transmission in accordance with Art. 6 para. 1 lit. a GDPR does your browser establish a direct connection to the provider's servers. In this process, regardless of a login to an existing user profile, certain information about your device (including your IP address), your browser, and your page history is transmitted to the provider and may be further processed there.

If you are logged into an existing user profile on the provider's social network, information about interactions performed via the plugins will also be published there and shown to your contacts.
You can revoke your consent at any time by deactivating the activated plugin by clicking it again. However, the revocation does not affect the data that has already been transmitted to the provider.

Data may also be transmitted to: Meta Platforms Inc., USA

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

For data transmissions to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.

8.2 Judge.me

On our website, graphic elements from the following provider are embedded to display external customer reviews and/or an externally awarded quality seal: Judge.me Ltd., c/o Buckworths, 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB, United Kingdom

When you access a page of our website that contains such graphic elements, your browser establishes a direct connection to the provider's servers to load the elements properly. In this process, certain browser information, including your IP address, is transmitted to the provider.

If personal data is also processed in this context, this is done in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in the optimal marketing of our offerings and the appealing design of our online presence.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

When data is transmitted to the provider's location, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

9) Tools and Miscellaneous

9.1 - Billbee

For accounting purposes, we use the service of the cloud-based accounting software of the following provider: Billbee GmbH, Arolser Str. 10, 34477 Twistetal, Germany

The provider processes incoming and outgoing invoices and, if applicable, also the bank transactions of our company to automatically capture invoices, match them to the transactions, and create financial accounting in a semi-automated process.

If personal data is also processed in this context, the processing is based on our legitimate interest in efficient organization and documentation of our business processes in accordance with Art. 6 para. 1 lit. f GDPR.
- Lexware Office

For accounting purposes, we use the service of the cloud-based accounting software of the following provider: Haufe-Lexware GmbH & Co. KG, Munzinger Straße 9, 79111 Freiburg, Germany

The provider processes incoming and outgoing invoices and, if applicable, also the bank transactions of our company to automatically capture invoices, match them to the transactions, and create financial accounting in a semi-automated process.

If personal data is also processed in this context, the processing is based on our legitimate interest in efficient organization and documentation of our business processes in accordance with Art. 6 para. 1 lit. f GDPR.

9.2 Judge.me

To verify and publish customer reviews, we use the services of the following provider: Judge.me Ltd., c/o Buckworths, 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB, United Kingdom

If you leave a review on our website, your first and last name, your email address, order date and number, as well as name and international references (GTIN/ISDNF) will be collected, transmitted to the provider, and evaluated there to decide on the legitimacy of a customer review for a specific order. These processes are carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in ensuring the authenticity of customer reviews by ensuring transaction relevance and preventing review abuse. After the review has been checked and approved, the data will be deleted by the provider.

When data is transmitted to the provider's location, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

10) Rights of the data subject

10.1The applicable data protection law grants you the following rights regarding the processing of your personal data against the controller (rights of access and intervention), with reference to the respective exercise conditions based on the legal basis provided:

  • Right of access pursuant to Art. 15 GDPR;
  • Right to rectification pursuant to Art. 16 GDPR;
  • Right to erasure pursuant to Art. 17 GDPR;
  • Right to restriction of processing pursuant to Art. 18 GDPR;
  • Right to information pursuant to Art. 19 GDPR;
  • Right to data portability pursuant to Art. 20 GDPR;
  • Right to withdraw consent given pursuant to Art. 7 para. 3 GDPR;
  • Right to lodge a complaint pursuant to Art. 77 GDPR.

10.2RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA AS PART OF A BALANCING OF INTERESTS BASED ON OUR OVERWHELMING LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE AFFECTED DATA. HOWEVER, FURTHER PROCESSING REMAINS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS, AND FREEDOMS, OR IF THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, EXERCISE, OR DEFENSE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH MARKETING. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNING YOU FOR DIRECT MARKETING PURPOSES.

11) Duration of storage of personal data

The duration of storage of personal data is determined by the respective legal basis, the purpose of processing, and – if applicable – additionally by the respective statutory retention period (e.g., commercial and tax retention periods).

When processing personal data based on explicit consent according to Art. 6 para. 1 lit. a GDPR, the affected data will be stored until you revoke your consent.

If there are statutory retention periods for data processed in the context of contractual or similar obligations based on Art. 6 para. 1 lit. b GDPR, this data will be routinely deleted after the retention periods expire, provided that they are no longer necessary for contract fulfillment or contract initiation and/or we have no legitimate interest in further storage.

When processing personal data based on Art. 6 para. 1 lit. f GDPR, this data will be stored until you exercise your right to object under Art. 21 para. 1 GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defense of legal claims.

When processing personal data for the purpose of direct marketing based on Art. 6 para. 1 lit. f GDPR, this data will be stored until you exercise your right to object under Art. 21 para. 2 GDPR.

Unless otherwise stated in the other information of this declaration regarding specific processing situations, stored personal data will be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.